Avaya Computer Telephony simplifies the infrastructure needed to support multiple call center applications written to different Application Programming Interfaces (APIs). This allows you to maximize your existing network and equipment investments by using a single Windows compatible server running "off-the-shelf" and/or customized software solutions. And, with the power to support capabilities far beyond simple "screen pops," Avaya Computer Telephony enables a variety of call center and general business applications, including:

Intelligent call routing

Business process automation

Automated call handling (inbound and outbound)

Agent desktop automation

Directory and file management

Database information management

Web-enabled communications

Enhanced Avaya DEFINITY ASAI (Adjunct Switch Application Interface) features And much more.