I wanted to thank you and to point out how helpful Dave was yesterday with a question for a site I support (www.slimrr.com).  While this wasn’t his area of expertise, he didn’t pass the buck.  He found the right person, and then followed through with contacting me back directly.

This is an example I will be using in my Customer Service class at SLU.  Customers base many of their business decisions on the people they deal with rather than the brands or product.  As you know, there are many internet providers but to find one with consistent and excellent customer service develops loyalty and trust.

You and your staff are a great example of Customer Service and demonstrate the importance of approachability.


Jim Greathouse, HR Training Specialist

We recently installed 2 new locations with S8300/G430 switch’s in the field. Mark Stephens and his team at ProCom Voice & Data were essential in making the process an easy one stop complete solution. Installs before ProCom Voice & Data simply didn’t go this smooth. They helped with everything from getting new sold to numbers, shipping the equipment in a timely fashion to post registration and follow up.

Mark has done turnkey solutions for us involving wiring, installing, programming and training for smaller locations. One site in Hawaii gave ProCom Voice & Data high marks for customer service.

ProCom Voice & Data and Mark have had such a positive impact on our field implementation we are using them for the next 2 new installs on my desk, and we look forward to using them in the future.

Brian H., Telecom Daily Operations Lead Engineer

Our company was looking for a communications client that could provide excellent vendor products and services. Since signing up with Kyvon, we couldn’t be happier. We find their team of experts to be thorough from the planning and implementation stages to ongoing product support. Their knowledge of our business and technology requirements fit perfectly with our business needs. Kyvon is the kind of company that is always open to suggestions and is very responsive to the demanding needs our fast paced environment requires. It’s a pleasure doing business with Kyvon, and I would recommend them to other companies in need of their services.

Wayne N., IT Manager

As a very busy veterinary practice that is referral by day and emergency center by night, we depend heavily on our phones 24 hours a day. We needed to upgrade our voice and data systems with the growth of our practice, but were apprehensive and hesitant considering all that was involved and all that could go wrong.

We choose Kyvon to supply and install our new system and could not have made a better choice. Their schedule for installation was in total consideration of what was best for us, and the same with their training sessions; even though that meant some very early morning hours for their technicians. The crossover was a breeze and they made certain every employee was comfortable using the new phone system. Kyvon went above and beyond providing incredible customer service not only at installation, but in the following weeks with any and every question or quirk. I remember one Sunday when the power went out – no fault of Kyvon’s, but Dave, our rep, was there efforting to get our data system back on track. That was over two years ago, but I could call them right now and they would be here in a minute for us.

All businesses could learn quite a bit and profit from Kyvon’s approach to sales and service.

Nancy S., Administrator